New Voucher Holder Information
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Special Needs Q&A
Annual Re-examination Q&A
Income Verifications & Deduction Q&A
Program Integrity Q&A
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Hearings & Appeals Q&A
How Annual Income is Determined
Reasonable AccommodationReport Fraud
News & Events
The Caribou Housing Agency has moved! We are now located on the first floor of the Caribou Municipal Building.
|Learn more about your Appeal and Hearing Rights
Tips for filing an appeal:
- If you receive a denial or decision letter, be sure to respond by the deadline.
- Put your response in writing.
- If you need help with your appeal due to a disability or limited English skills, please call the Housing Agency and ask for help.
- You may request a copy of the appropriate hearing or grievance procedure.
How can I appeal a Housing Agency decision?
Many of the decisions made by the Housing Agecny can be appealed. Examples of decisions you may appeal include:
- A decision to deny assistance to an applicant.
- A determination of the family’s income, which is used to calculate the amount of rent a family will pay.
- A determination of the utility allowance that applies to the family
- A determination of a family’s unit size (number of bedrooms) for participants.
- A decision to terminate program assistance for a family.
- Termination or denial decisions due to violent, drug-related, or other criminal related activity are subject to a special appeal process to safeguard the confidentiality of such records.
Under what circumstances would I not be eligible to appeal a Housing Agency decision?
The informal hearing process is not available to you for the following situations.
- Discretionary administrative determinations by the PHA.
- General policy issues or class grievances
- A determination of the family unit size for applicants.
- An PHA determination not to approve an extension or suspension of a voucher term.
- A PHA determination not to grant approval of the tenancy.
- An PHA determination that a unit is not in compliance with HQS (Housing Quality Standards), including overcrowding determinations.
- A determination by the PHA to exercise or not to exercise any right or remedy against the owner under a HAP contract.
What are the steps for filing an appeal?
The process varies depending on the program, but in general, the steps are:
- The family requests an appeal by the deadline.
- Housing Agency staff will contact the family and offer a meeting, by phone or in person, to help resolve the problem.
- If the family does not want a meeting, or if the issues is not resolved or if the nature of the issue requires it, an informal hearing will be scheduled.
- Before the hearing, the family has a right to review their file and any documents related to the determination.
- The family may bring a representative or advocate with them to the hearing.
- The Hearing Officer will be someone who was not directly involved with the decision.
- At the hearing, the family and the Housing Agency staff will present information to the Hearing Officer.
- The Hearing Officer will issue a written decision after the hearing.
What if I believe a landlord has discriminated against my family?
The Fair Housing Act prohibits discrimination in the sale, rental, and financing of dwellings, and in other housing-related transactions, based on race, color, national origin, religion, sex, familial status (including children under the age of 18 living with parents of legal custodians, pregnant women, and people securing custody of children under the age of 18), and handicap (disability).
If you think that a landlord, property manager, or other housing provider has discriminated against you, you have the right to file a complaint with the Office of Fair Housing and Equal Opportunity.
The Housing Authority can give you the form and provide assistance in filing a fair housing compliant, or visit this website to obtain a form:
You may also call toll-free
1 (800) 669-9777 to file a complaint.
What if I believe the Housing Agency has discriminated against me on the basis of disability?
You have a right to file a grievance if you think the Housing Agency has discriminated against you on the basis of disability.
To file a grievance at any time, submit your request to the Housing Agency in writing, to the attention of “Executive Director”