The Most Northeastern City in the United States.

Voucher Holders

Caribou Municipal Building
25 High St
Caribou, Maine 04736
Phone: (207) 493-4234
Fax: (207) 376-0178



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Family Responsibilities

Participants in the Housing Choice Voucher Program have the following continuing responsibilities:

  • Maintain utility services for which you are responsible, at all times.
  • Do not allow anyone but household members who have been approved by CHA and the landlord to reside in your unit.
  • Limit the stay of all overnight guests to thirty days per year.
  • Report all changes in income or household status in writing to your caseworker, within ten days of the occurrence.  Failure to do so may result in overpayment by CHA or termination for failure to report timely.
  • Cooperate and respond to CHA when requested to do so.  Supply all information required for assistance when requested.
  • Report maintenance problems to your landlord timely and allow repairs to be made in the unit. If you do not get a response from you landlord, call our office with your complaint.
  • Pay your portion of the rent timely and always get a receipt.
  • Uphold all provisions of your current lease.

Annual Re-Examinations

CHA must complete a re-examination on every family once a year before their lease anniversary date.  CHA must determine if the household is still eligible for assistance and review their rent subsidy.  A caseworker will verify the income and any changes in the household.


The Housing Choice Voucher program is designed to allow families to move without the loss of housing assistance.  The housing voucher is portable and allows a family to take it with them whether they move inside or outside of CHA’s jurisdiction.

Moving inside of CHA’s Jurisdiction

Families have the opportunity to receive a Housing Choice Voucher to relocate to another unit, after their one-year lease has expired, and if the requirements listed below are met.

  • The family has supplied CHA and their current landlord with a 30-day written notice they are not renewing their lease.
  • The family has terminated their existing lease within the lease provisions.
  • The family is in good standing with previous and current landlords.
  • The family is current on any debt owed to any Housing Authority.
  • The family has supplied all requested information to CHA.
  • The family has found acceptable alternate housing.

Moving Outside CHA’s Jurisdiction – Portability of a Voucher

Portability is the ability of the family to move from one Housing Authority’s jurisdiction to another.  A voucher can be transferred anywhere in the United States to a Housing Authority administering the Housing Choice Voucher program.

A participant who would like to transfer outside CHA’s jurisdiction at the time their application is approved, must have lived in the CHS’s jurisdiction at the time they first applied for rental assistance.

If a participant did not reside in CHA’s jurisdiction at the time they first applied for rental assistance, they are required to reside in CHA’s jurisdiction for one year before moving.

A family wishing to move to another PHA’s jurisdiction must consult with the PHA currently administering its housing assistance to verify the procedures for moving.

At time of transfer, the new Housing Authority will determine the following:

  • Program availability
  • Income guideline limit, (for first time participants, only)
  • Voucher payment standard,
  • Housing Quality standards
  • Bedroom size

A current voucher holder who would like to transfer, may do so at the expiration of their current lease.  The family must give a 30-day written notice to and be in good standing with CHA and the landlord.

If you have an active voucher from another Housing Authority and you are interested in moving into the Caribou area, please read the following information:

  1. Our Agency is currently NOT absorbing vouchers at this time.
  2. Your Housing Authority will need to fax or email your paperwork to our Agency before we can set up and appointment with you. When your paperwork has been received by our Agency and appointment will be scheduled within 10 business days.
  3. The voucher cannot expire before 30 calendar days from the expiration date of the initial Housing Authority voucher.
  4. Incoming ports should contact Lisa Plourde at  Paperwork should be faxed to Lisa Plourde at 207-376-0178.


If CHA proposes to terminate assistance, a family will be sent a notice stating the reason for termination. The family has the opportunity to appeal the termination if they feel CHA has acted unfairly in this matter or if CHA has incorrect information.  Requests must be made in writing to the Housing Agency and be received within 10 days from the date of the notice.

For a list of termination reasons, click here.

Informal Hearings

Informal hearings regarding termination of assistance must be requested in writing and postmarked within ten (10) days of the date of the notification letter.  Notification letters will contain the necessary contact information.

The informal hearing is held by a fair and impartial Hearing Officer.  Once the informal hearing has been scheduled, correspondence stating the date, time, and location of the informal hearing will be sent to the family.  The applicable Hearing Rules and Procedures will be included in the correspondence.  The famiy will meet with the Hearing Officer to present evidence as to why the decision should be overturned.  Once a decision is rendered CHA notifies the prospect or tenant of the decision.

For more information on the Informal Hearing Process click here.